eBakkie

Help Center

Guides and tutorials for customers and drivers — everything you need to use eBakkie, end to end.

Getting Started

What is eBakkie and how does it work?
The basics: booking a bakkie, what drivers do, and where the app and website fit in.
3 min read
Creating your account and signing in
Sign up with your phone number or email, on the app or the website.
2 min read

For Customers

How to book a bakkie or truck
Pickup, drop-off, vehicle size, fare estimate — and what happens after you confirm.
4 min read
Tracking your delivery and chatting with your driver
Live location, trip statuses, and how to reach your driver.
3 min read
Paying for your trip
Cash and online payment, fare estimates versus final fares.
2 min read

For Drivers

Becoming an eBakkie driver
What you need, how to register, and how quickly you can be earning.
3 min read
Uploading documents that get approved first time
Exactly how to photograph your licence and profile photo so review is instant.
4 min read
What happens after you upload your documents
Review timelines, approval emails, rejections and re-uploads.
3 min read
Adding your vehicle and licence disc
Vehicle details, disc photos, and how vehicle approval works.
3 min read
Going online and accepting trips
The GO ONLINE button, how offers reach you, and completing a delivery.
4 min read

Wallet & Payments

Earnings, commission and your wallet
How you get paid, how commission works on cash trips, and why your balance matters.
3 min read
Withdrawing your earnings
Adding bank details and cashing out from the app.
2 min read

Account & Troubleshooting

Notifications and common issues
Making sure trip alerts reach you, and quick fixes for the usual problems.
3 min read
Account, password and privacy
Resetting your password, keeping your account safe, and deleting your account.
2 min read

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