Notifications and common issues
3 min readAccount & Troubleshooting
Allow notifications
When the app first asks for notification permission, tap Allow — this is how trip requests, approvals and messages reach you when the app is in the background. If you declined, enable it under Android Settings → Apps → eBakkie → Notifications.
Quick fixes
- App behaving oddly? Close it fully and reopen, and check Google Play for an update.
- Driver not receiving trips? See the checklist in the Going online guide — online status, wallet balance, vehicle class and location are the usual culprits.
- Customer app shows no drivers? Availability varies by area and time — try again shortly or try a different vehicle class.
- Sign-in trouble? Use "Forgot password?" on the sign-in screen, or sign in with the phone-number OTP option.
Still stuck?
Email [email protected] or WhatsApp 069 642 4230 with your registered phone number and a description (screenshots help). We are quick.
Still need help? Contact us.